General Policy: If you are unable to keep an appointment, please call us at least 24 hours in advance to reschedule or cancel so we may help another patient needing treatment. Our veterinary-client-patient relationship is based on mutual trust and respect. To keep appointments on time, we provide multiple text and email reminders for all clients

Late arrival policy: We ask you to arrive before your scheduled appointment time so your pet may benefit from the full exam time. New clients and intake forms should be completed in advance to help our medical team prepare for your pet’s visit. A grace period of 10 minutes will be granted for unforeseen delays that you may encounter while traveling to our hospital.  If you arrive more than 10 minutes late for an appointment, we will offer options for being rescheduled if the appointment cannot be accommodated that day. We strive to ensure that clients and patients are seen in a timely manner and appreciate your on-time arrivals. Clients who have three or more late arrivals for appointments cannot schedule future appointments and will only be seen as day admissions.  Additional fees will apply.

Cancellation policy: If you need to cancel an appointment, call us at least 24 hours in advance. If you reach us after business hours, please leave a voicemail. Early cancellation will allow another patient access to timely care.

No-show policy: A no-show is a client who misses an appointment without cancelling it.  Missed appointments will require prepayment of the exam fee when rescheduling. When this prepaid appointment is kept, the fee will be applied to the invoice. If the prepaid appointment is not kept, the fee with be forfeited. If you miss three appointments, we will terminate our veterinary-client-patient relationship.

We appreciate the opportunity to care for your pet and share these expectations upfront so we can best serve our clients and patients with timely care.